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Return Policy

Return Policy


Our goal is to ensure your complete satisfaction with your purchase.

If you are not satisfied with your purchase for any reason, you may request for an exchange, replacement, or refund within 14 days of receiving the order. Return restrictions are detailed below.

If you wish to receive a refund due to buyer's remorse or return a fully functional item for a refund, a 15% restocking fee will be deducted from the refund total. All shipping and handling charges will not be refunded.

Buyers will be responsible for any shipping and handling charges for returns and exchanges.

Items returned or exchanged, must be in NEW, unworn, unsoiled and sell-able condition with all tags in place and protective shields intact where appropriate, and in their original packaging. The item is subject to final inspection before your return is processed.

Due to health and hygiene reasons, all sales are final for the following item types: Lingerie, intimates, pantyhose, swimwear and personal grooming items.

For any returns or exchanges, please contact us via email at: info@jeny-online.com

Please allow up to 7 business days for exchanges & returns to be processed.